The Ipswich Hospital Volunteer program encompasses varying levels of participation. It is a structured and regular commitment involving minimum 4 hourly shifts, on a weekly, fortnightly or monthly basis.

Volunteers assist around the hospital in many ways:

Meet & Greet

Purpose: To provide a friendly face and directions to patients and visitors of the hospital


  • Provide directions  to patients and visitors of the hospital
  • Accompany patients and visitors to wards/outpatients of the hospital
  • Level 2 – Assist in collating information/resources as needed
  • Level 2 & 6 – Hand out directional leaflets

Outpatients & Antenatal

Purpose: To assist patients in checking in for appointments


  • Provide assistance to patients in completing the check in process of Queue Manager computer system
  • Direct patients to the relevant waiting area’s

Parents In Theatre

Purpose: To assist and support the family of children having surgery


  • Support, prepare and guide parents, and carers prior to, during and after induction of anaesthesia.
  • To make the experience less overwhelming for everyone

Children’s Ward 

Purpose: To provide a volunteer based program which offers play activities that are culturally and age appropriate for children within the hospital.


  • Interact/play with children within the ward area and clinics
  • Spend time with children when there is no parental supervision
  • Undertake activities such as reading, playing games, watching TV, put on DVD’s


Purpose: To assist the clinical team members in providing unit-based programs

To be provided with the opportunity for learning/experience within the area

To provide patient and family-centred opportunity for learning/experience within the area


  •  Assist nursing, recreational officer and allied health staff with a wide range of program activities such as: arts, crafts, gardening, bingo, and general activities as directed.
  • Engage with patients through conversation and activities that have been recommended by the recreational officer and other staff

Special Care Nursery

Purpose: To offer assistance with babies when the parents are not available


  • Interact/nurse the babies if they are unsettled within the ward when there is no parent available
  • Undertake activities such as stocking supplies

PET Surveys (Patient Experience Tracker)

Purpose:  To help WMHS gauge customer satisfaction


  • Using an Ipad – visit various areas of the hospital and have the patients undertake a survey

AE Wilcox Museum

Aims to preserve items of historical importance to the Ipswich Hospital and the wider Ipswich Community.

By becoming a Volunteer you will meet new people; gain experience in running a museum; learn about, and help to preserve the history of the Ipswich Hospital.

Steps to become a hospital volunteer

  1. Apply
    Simply complete the online application form.
  2. Interview
    A suitable time will be arranged for us to get to you know you at our office. You will need to bring four identity documents with you to confirm your identity (a list of acceptable documents will be provided). You will be required to sign authorisation documentation for us to;
    1.  Conduct an Australian National Police Check (at no cost to you).
    2. Obtain a Blue Card on your behalf (if you do not already have one), at no cost to you. If you have a current Blue Card, please bring this along.
  3. Reference Check
    We will contact the people that you have nominated as referees via phone. As a courtesy please advise them that we will be in contact with them.
  4. Vaccinations
    The vaccine preventable diseases evidence certification form will be provided to you at your interview. Volunteers are required to be vaccinated for the vaccine preventable diseases (VPDs) of measles, mumps, rubella, varicella and pertussis. This form will need to be completed by your medical practitioner and be provided to us prior to commencing volunteering.
  5. Blue Card / Australian National Police Checks Undertaken
    If all of the above requirements are satisfied, you will be advised and a time will be arranged to meet with the Volunteer Coordinator to undertake your Induction.
  6. Ipswich Hospital Foundation Induction
    Here you will complete any remaining paperwork (including a Volunteer Agreement and Position description) and be given your Volunteers Handbook. You will also receive a shirt, name badge and ID will be arranged for you.
  7. WMHS Orientation
    All Volunteers at the hospital will be required to attend a compulsory 3 hour Orientation Training at the Ipswich Hospital. These are held monthly, and you will be required to attend the next available session.
  8. WMHS online training / general evacuation training
    All Volunteers at the hospital will be required to undertake online training (which can be done at the office or at home) and also attend General Evacuation Training at the hospital.
  9. Start Volunteering
    Once the above steps have been satisfied the Volunteer Coordinator will arrange a start date with you based on your availability for rosters.

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